Terms & Conditions

1. About these terms

These Terms & Conditions (“Terms”) govern your purchase and use of any coaching service, program, challenge, digital product or plan supplied by ActivatebyJT. By purchasing, paying for, accessing or using any of our services, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy (available here). If you do not agree, do not purchase or use the services.

2. The services these terms cover

These Terms apply to all services we offer, whether listed currently or added later, including but not limited to:

• Nutrition Coaching (ongoing, rolling) — currently $80/week
• Premium Coaching — Training & Nutrition (ongoing) — currently $110/week
• Partner / Friend rate (two people, nutrition coaching) — currently $64/week each
• ACTIV8 8-Week Challenge (cohort) — billed weekly, or paid upfront at a discount
• ACTIV8 Challenge — One-Off (single upfront payment)
• Nutrition Program (one-time custom plan) — currently $250
• Nutrition Blueprint / recipe book (one-time digital product / pre-order) — currently $95
• Any future or custom plan, package, bundle, upsell, downsell, promotion or trial we may offer from time to time.

If there is any conflict between a specific service description at checkout and these Terms, these Terms apply unless we have agreed otherwise in writing.

3. Eligibility

To purchase you must be at least 18 years old (or have the consent of a parent/guardian who accepts these Terms on your behalf), capable of entering a legally binding contract, and providing accurate information about yourself. You are responsible for keeping your account, login and contact details up to date.

4. Health, fitness & medical disclaimer

• You should obtain clearance from a qualified medical professional before starting any training or nutrition program, especially if you are pregnant or postpartum, have an injury, illness, eating disorder, allergy, intolerance, or any medical condition, or take medication.
• You confirm that any health, injury, allergy, dietary and medication information you give us is true and complete, and you will update us promptly if it changes.
• You participate voluntarily and at your own risk. You are responsible for exercising within your own limits, using correct technique, and stopping and seeking medical help if you feel unwell or experience pain.
• Meal plans, macros and calorie targets are general guidance based on the information you provide. You are responsible for checking all food for personal allergens and intolerances.

5. No guarantee of specific results

Fitness and nutrition results depend heavily on your own effort, consistency, genetics, starting point, honesty and circumstances. While we provide proven systems and coaching, we cannot and do not guarantee any specific result, weight loss, body-fat change, strength gain or outcome for any individual. Any testimonials, before/after photos or case studies show individual results that are not typical and are not a promise of your results. This clause does not affect the separate Satisfaction / Transformation Guarantee in clause 8 or your ACL rights.

6. Pricing, payment & billing

• All prices are in Australian Dollars (AUD) and, unless stated otherwise, are inclusive of any applicable GST.
• Payments are processed through our checkout/payment provider (e.g. Newie and its payment processors). By paying, you authorise the charges described at checkout.
• Recurring/weekly services (Nutrition Coaching, Premium Coaching, Partner rate, and the Challenge when billed weekly) are billed in advance on a recurring basis until cancelled in accordance with clause 7. You authorise us (and our payment provider) to charge your nominated payment method automatically each billing cycle.
• One-off / upfront services (ACTIV8 Challenge One-Off, paid-upfront Challenge, Nutrition Program, Nutrition Blueprint) are charged as a single payment at purchase.
• Pay-upfront discounts (e.g. the Challenge upfront saving) apply only when the full upfront amount is paid at purchase and are not available retrospectively.
• Partner / Friend rate: the discounted per-person rate requires both people to remain active on the plan. If one person cancels or stops paying, we may move the remaining person to the standard solo rate from the next billing cycle.
• You are responsible for any failed-payment, chargeback or bank fees. If a payment fails, we may pause or suspend your access until it is resolved, and reasonable late or recovery costs may apply.
• We may change our prices at any time. Price changes will not affect a fixed-term or upfront purchase you have already paid for, and we will give existing recurring clients reasonable notice before a change takes effect.

7. Minimum terms, cancellations & pauses

Different services have different commitments. The minimum term and notice that applies to you is the one shown for your service at checkout. Unless stated otherwise:

• Cancellation must be made in writing (e.g. email or in-app message) and takes effect after the applicable notice period. You remain liable for scheduled payments during the minimum term and the notice period.
• Minimum terms mean you commit to and are liable for the full term even if you stop participating early. Paying weekly is a payment arrangement, not a right to cancel mid-term without meeting your commitment.
• Pauses/freezes (e.g. illness, injury, travel) are at our discretion and must be requested in writing in advance. We may allow a reasonable pause rather than a cancellation.
• Cancelling stops future billing only; it does not refund amounts already due or paid except as required by clause 8, clause 11 or the ACL.

8. Satisfaction / Transformation Guarantee

The guarantee applies to the ACTIV8 Challenge and to coaching services where a guarantee is offered at checkout. To be eligible for a refund under this guarantee, you must have done all of the following for the full program/period:

1. Completed onboarding on time (form submitted, baseline photos, measurements and baseline weigh-in uploaded by the stated deadline).
2. Logged at least two (2) weigh-ins every week for the entire program.
3. Submitted your weekly photo check-in and weekly written check-in every week (baseline set plus a final set are mandatory).
4. Followed the personalised training and/or nutrition plan and weekly targets we set, and stayed in reasonable communication with your coach.
5. Completed the full program (e.g. the entire 8 weeks for the Challenge / your minimum term for coaching) and, despite doing so, did not achieve a meaningful result.

• Claim window: you must request the guarantee refund in writing within 7 days of the program/period ending, and give us your check-in, weigh-in and photo records so we can verify your participation.
• What “doing the work” means: missing the weekly minimums (two weigh-ins, the photo check-in and the written check-in) voids the guarantee. As a one-off goodwill allowance, a single missed week may be overlooked at our sole discretion, but only if you told your coach in advance. More than one missed week, or failing to follow the plan, means the guarantee no longer applies.
• The guarantee is a money-back arrangement only; it does not entitle you to keep services free of charge or to additional compensation. This guarantee is in addition to, and does not limit, your rights under the ACL.

9. ACTIV8 8-Week Challenge — specific rules

These rules apply to every Challenge entrant, in addition to all other clauses.

9.1 Format & spots

• The Challenge runs for a fixed 8 weeks with a fixed start date — everyone in an intake begins together. There are no rolling starts.
• Each intake is capped (currently 10 spots). Your spot is confirmed only once payment and onboarding are complete.
• You must complete onboarding (app set up, form submitted, baseline photos, measurements and baseline weigh-in) by the stated deadline (e.g. Sunday 6pm before the Monday start). If you miss it, we may move you to the next available start date and adjust your billing/start accordingly.

9.2 Weekly participation requirements

During the Challenge you must:

• Weigh in at least twice (2x) per week — taken in the morning, post-toilet, pre-food, on the same scale.
• Submit a weekly photo set in the same conditions and poses each week (front, side, back), including a baseline set in week 1 and a final set in the final week.
• Submit a weekly written check-in and follow your assigned plan and weekly targets.
• Respond to coaching and stay engaged in the group/app.

9.3 The $1,000 cash prize

• Each intake competes for a single $1,000 cash prize for the best verified transformation (not simply the most kilograms lost).
• Scoring: visual transformation (photos) 50%, weight-trend change 30%, compliance (check-ins, photos, habits) 20%.
• Baseline = the average of your weigh-ins in your first week (minimum 3 days). Final result compares your first-week average against your final-week average (minimum 3 weigh-ins in each of those weeks).
• The winner is selected by Coach James using the scoring method above. A finalist story vote may be used only as a tiebreaker, not as the main decision. Our decision is final.
• The prize is paid as AUD $1,000 to the verified winner within 14 days of that intake’s results being announced. The prize is not transferable and cannot be exchanged for services. You are responsible for any tax that applies to a prize you receive.

9.4 Prize eligibility gate & disqualification

To be eligible for the prize you must hit all of the following. Failing any of them means you are not eligible for the prize (you remain a participant and are still covered by the guarantee in clause 8 if you qualify under it):

• At least 2 check-ins per week, every week.
• 3 or more weigh-ins in both your first week and your final week (so the averages are fair).
• A baseline photo set and a final photo set submitted (weekly sets strongly encouraged).

You may be disqualified from the prize (and, where relevant, from the guarantee) if you:

• Miss the eligibility gate above (for example, forget to upload your weekly photos or fail to weigh in twice in a week);
• Manipulate, edit, stage or falsify photos, weigh-ins, measurements or check-ins, or otherwise attempt to game the result;
• Use unsafe or extreme methods (e.g. dehydration, crash dieting, banned substances) to influence the outcome;
• Breach these Terms or the group code of conduct (clause 13); or
• Receive a refund for the Challenge (you cannot both win the prize and take the money-back guarantee for the same intake).

9.5 Competition & prize conditions

• Promoter: ActivatebyJT (ABN 24 152 636 964), Alfords Point NSW 2234.
• Game of skill, not chance: the winner is chosen on skill and merit (judged against the verified-transformation criteria above), not by random draw or luck. This is a game of skill, so no lottery/trade-promotion permit is required.
• Entry: open only to participants who have paid for and joined the relevant ACTIV8 intake. There is no separate entry fee beyond the program cost, and no purchase of anything extra is needed to win.
• Prize: AUD $1,000 cash, one winner per intake. Not transferable, not redeemable for services, and not exchangeable for an alternative.
• Dates: intakes open roughly quarterly; the start date, judging window and result date for each intake are set per intake and notified to participants at the start of that intake.
• Winner selection & notification: the winner is selected by Coach James, notified privately, and — with their consent — may be announced publicly. If a winner cannot be contacted within a reasonable time, is ineligible, or declines, we may select the next best-scoring eligible participant.
• Our discretion: we may pause, reschedule, change or cancel an intake or prize for reasons beyond our reasonable control, subject to your rights under the Australian Consumer Law.
• Tax: you are responsible for any tax payable on a prize you receive. We keep the judging records (scores, photos, weigh-ins) for each intake to support the result.

10. One-off plans & digital products

(Nutrition Program, Nutrition Blueprint, recipe book)

• Nutrition Program ($250) is a custom, done-for-you plan built from the information you provide, delivered once with the inclusions described at checkout (e.g. one 1-on-1 check-in, app access, email support). Once your custom plan has been built and delivered, it is a completed, personalised service.
• Nutrition Blueprint / recipe book ($95) may be sold as a pre-order / waitlist product. By paying, you lock in your copy and agree that it will be delivered when released (estimated timing is not a guarantee). If we are ultimately unable to deliver it, you are entitled to a refund.
• Digital products and plans are licensed to you for your personal, non-commercial use only. You must not copy, share, resell, distribute or publish them.
• Credit-toward-coaching offers (e.g. $95 or $250 credited toward ongoing coaching) apply only as described at checkout, are non-transferable, have no cash value, and may have an expiry.

11. Refunds & Australian Consumer Law

• Because our services are personalised and delivered progressively (and digital products grant immediate access), we do not offer change-of-mind refunds except where the Satisfaction/Transformation Guarantee (clause 8) applies or where required by law.
• Your ACL rights are not excluded. Our services come with consumer guarantees that cannot be excluded under the ACL. If a service is not provided with due care and skill, or is not fit for a purpose we agreed, you may be entitled to a remedy (such as a re-supply or refund) under the ACL. Nothing in these Terms limits those rights.
• To request a refund or remedy, contact us at info@activatebyjt.com.au with your details and reason.

12. Your responsibilities

You agree to:

• Provide accurate, honest and complete information (health, goals, history, allergies, etc.) and keep it updated;
• Follow the plan and reasonable coaching instructions, and communicate openly;
• Use the coaching app (e.g. Trainerize) and other tools as intended;
• Take responsibility for your own actions, food choices, exercise and safety; and
• Not rely on our services as a substitute for professional medical, dietary or psychological advice.

13. Code of conduct & termination by us

• You must treat your coach and other participants with respect. Abuse, harassment, discrimination, dishonesty, or disruptive behaviour in the app or group is not tolerated.
• We may suspend or terminate your access (without refund beyond what the ACL or clause 8 requires) if you breach these Terms, behave abusively, repeatedly fail to pay, or act in a way that puts yourself or others at risk.
• We may also decline or end a coaching relationship if we reasonably believe a service is not appropriate for your health or circumstances.

14. Intellectual property

All content we provide — training programs, meal plans, recipe books, videos, Looms, templates, written material and the Activ8/ActivatebyJT brand — is owned by us or our licensors and is provided to you under a personal, non-transferable, non-exclusive licence for your own use only. You must not copy, record, screenshot for redistribution, share, resell, publish or create derivative works from it without our written permission.

15. Third-party tools & platforms

We use third-party platforms to deliver the services, which may include Newie (checkout/payments), Trainerize (coaching app), Jotform/Typeform (intake forms), Google Sheets (meal plans), email and messaging tools, and social platforms. Your use of those platforms is subject to their own terms and privacy policies. We are not responsible for the availability, acts or omissions of third-party platforms, but we will take reasonable steps to choose reputable providers.

16. Photos, content & media consent

• Progress photos and data you upload are used to coach you, track progress and (for the Challenge) verify results.
• We will only use your photos, results or testimonials in marketing with your separate, express consent, which you can withdraw at any time for future use. You can take part in the Challenge without agreeing to public marketing use; verification photos are still required privately for judging.

17. Liability, assumption of risk & indemnity

• To the maximum extent permitted by law, and subject to the ACL and clause 11, we are not liable for any injury, illness, loss or damage arising from your participation, your food/exercise choices, your reliance on general guidance, or your failure to obtain medical clearance.
• You voluntarily assume the risks associated with exercise and dietary change.
• Where our liability cannot be excluded but can be limited, our total liability is limited, at our option, to re-supplying the relevant service or refunding the amount you paid for it.
• To the extent permitted by law, you agree to indemnify us against claims and losses arising from your breach of these Terms, your misuse of the services, or false information you provide.

18. Changes to these terms

We may update these Terms from time to time. The current version will be available on our website (activatebyjt.com.au) with its “last updated” date. Material changes affecting ongoing clients will be notified with reasonable notice. Continuing to use the services after changes take effect means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

20. Contact

ActivatebyJT · info@activatebyjt.com.au · Alfords Point NSW 2234 · ABN 24 152 636 964.