ActivatebyJT (“we”) respects your privacy and handles your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect, why, how we use it, and your rights.
Depending on the service, we may collect:
We collect information directly from you — at checkout, through onboarding/intake forms (e.g. Jotform/Typeform), in the coaching app (e.g. Trainerize), via uploaded photos/measurements, through messages/DMs, and during check-ins. Where you give us another person’s details (e.g. a partner on the partner rate), you confirm you have their consent.
We use your information to:
Sensitive (health) information. We only collect health information with your consent and use it solely to deliver your coaching safely and effectively. You can decline to provide certain information, but this may limit our ability to coach you safely.
We do not sell your personal information. We share it only as needed with:
Some providers may store data overseas. We take reasonable steps to ensure they protect your information consistently with the APPs.
We will only use your photos, results or testimonials publicly with your express, separate consent, which you may withdraw at any time for future use. Marketing emails/messages include an opt-out, and opting out won’t affect the coaching you’ve paid for.
When you visit our website (activatebyjt.com.au), we and our providers may use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used — for example through tools like Google Analytics or the Meta (Facebook) Pixel. You can control or disable cookies in your browser settings, although some parts of the site may not work as well. Where the law requires it, we will ask for your consent before using non-essential cookies.
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep your information only as long as needed to provide the services and meet legal/tax obligations, then take reasonable steps to delete or de-identify it.
You can ask to access or correct the personal information we hold about you, or ask us to delete it (subject to our legal obligations), by contacting us at info@activatebyjt.com.au. We’ll respond within a reasonable time and may need to verify your identity.
If you have a privacy concern, contact us first at info@activatebyjt.com.au and we’ll work to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time; the current version (with its date) will be available on our website (activatebyjt.com.au). Questions? Contact ActivatebyJT at info@activatebyjt.com.au.